How to contact Buzzmark support
In Buzzmark, press the question mark in the top bar, then Contact us, pick a topic and write your message.
We reply by email to the address you sign in with. On the Scale and Agency plans, your message goes to the front of the queue.
You can also email support@buzzmark.ai, and without an account, use the form at the end of the FAQ on buzzmark.ai.
Write from the app
1. Press the question mark in the top bar.
2. Press Contact us.
3. Under What's it about?, pick A question, Something isn't working, Plans and billing, My account or An idea.
4. Under Your message, write what you were doing and what happened, and press Send.
A message can be up to 4,000 characters, and you can send 5 an hour. A message you started stays in the box when you close Help, until you send it.
Other ways to reach us
- Email
support@buzzmark.ai. - No account yet? Use the contact form at the end of the FAQ on buzzmark.ai.
Find an answer first
Many answers are already written. Search this Help Center, read the docs, or press ⌘K (Ctrl+K on Windows) in the app and type your question: matching answers show under Help.
Questions
Can I suggest a feature?
Yes. In Help, press Contact us and pick An idea.
What if a platform is down for everyone?
A banner under the top bar says so. Posts that fail meanwhile go out again by themselves once the platform is back.