Why a post failed to publish, and how to send it again
A Buzz fails when a platform refuses it, and Buzzmark shows each platform's reason under What each platform did when you open it on the Calendar.
The most common fix is to reconnect an account that needs signing in again.
Then press Send again where it failed to send it only where it was refused, or Reschedule to fix it and pick a new time.
Find the reason
A scheduled Buzz that fails at its time shows as Failed on the Calendar, and we email you which account refused it and why. Open it to see What each platform did.
If every platform refuses a Buzz as you send it, the Schedule or Drop a Buzz popover stays open with each platform's reason, and the Buzz stays in your drafts. Fix it and send it again.
Note: An account that needs signing in again is the one to fix first. Its tile on Channels says so, with a Reconnect button. See reconnect an account.
Send it again
1. Open the failed Buzz on the Calendar.
2. Reconnect any account the panel says needs it.
3. Press Send again where it failed to send it only to the platforms that refused it, or Reschedule to open it as a draft with Schedule already open.
Send again where it failed waits until every account it needs is reconnected, so nothing posts twice.
Partly published, threads and Not confirmed
- Partly published means it went out on some accounts and not others. It gets Send again where it failed only, so it never posts twice where it's live.
- A thread can stop partway with its first posts live. When a platform refused a thread, check that platform first, then press Reschedule and keep only the posts that aren't there.
- Not confirmed means we couldn't learn whether it went out. Check the account first. If it isn't there, press Reschedule, then Not there, reschedule, and pick a new time.
When a platform stops taking posts from every app at once, a notice under the top bar says so. You don't need to resend anything: once we mark the platform as working again, Buzzmark sends every Buzz that failed there meanwhile again.
Questions
Can I get warned before a post fails?
Yes. Buzzmark checks every account with a Buzz in the next 48 hours. When one needs signing in again, the Buzz is marked on the Calendar, the bell tells you and we email you once.
I didn't get an email when my post failed.
Check that A Buzz fails to publish is on for that social set in Settings, Notifications.