How to reconnect an account
Press Reconnect on the account's tile in Channels, continue to the platform, and sign in as the same account again.
The account comes back with its posts and stats where they were, in every social set it posted for.
Buzzmark checks every account with a Buzz in the next 48 hours, so you usually hear about it before anything fails.
Reconnect the account
1. Open Channels in the menu.
2. Press Reconnect on the account's tile.
3. Press the button that continues to the platform.
4. Sign in as the same account again.
How you find out
- The account's tile on Channels and its row in each set's Accounts say it needs signing in again.
- Its upcoming Buzz is marked on the Calendar, and the bell shows a row for it.
- We email you once for that account, when A Buzz fails to publish is on in Notifications.
The button in the post panel, the bell row and the email all open the reconnect step for that account.
If a Buzz already failed
A Buzz that failed because of the account says it needs reconnecting, and Send again where it failed waits until you reconnect. Then open the Buzz on the Calendar and press it: it goes only to the platforms that refused it, so nothing posts twice.
Questions
Do I lose my posts or stats when I reconnect?
No. The account comes back with its posts and stats where they were, in every set it posted for.
Why did the account disconnect?
The platform stopped letting Buzzmark post to it, so it needs you to sign in again. Reconnecting is the fix.